The role of AI in telemedicine

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With the quick velocity of telemedicine during the pandemic, AI proved an important tool in linking clinicians and patients. At the Beckers Healthcare Telehealth Virtual Forum on Nov. 2, Nassar Nizami, CIO of Thomas Jefferson University Hospital in Philadelphia and Stephen Morgan, MD, senior vice president and primary medical info officer at Roanoke, Va.-based Carilion Clinic, discussed how synthetic intelligence and virtual care delivery will progress.

Expert system has integrated into several elements of healthcare, both clinically and operationally.

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Concern: What function will artificial intelligence play in telemedicine in the future?

Nassar Nizami: Today AI is being utilized in a really basic type. Im not knowledgeable about any significant usage cases. For the most part, its a fancy term today for information analytics. There are some usage cases that are emerging. For circumstances, we use a chatbot to our patient, which has a level of intelligence integrated in to gather reactions and direct clients based on their responses. Its extremely primary. Now, you believe about the possibilities, and thats where I get delighted. There are numerous utilize cases that come to mind, for instance, in small things like background lighting. AI can change the background light throughout surgery, and AI could aid with the clarity in positioning of images.

I think the possibilities in the future with AI are going to be unlimited.

Dr. Stephen Morgan: I totally agree with what Nassar had stated. We truly are using chatbots mainly in our finance area right now to drive things. We are looking at various triage AI tools that we could use. I believe that the amount of information we are beginning to collect with digital health and telemedicine will help to drive some of the decision assistance that our clinicians wish to see in the future, from virtual help all the way through Where do clients go? What is the best treatment? We used some algorithms on reporting to try to figure out which patients were most appropriate for telemedicine during the pandemic so we might help triage.

Nassar Nizami: Today AI is being utilized in a really basic form. There are many use cases that come to mind, for circumstances, in minor things like background lighting. Those are some use cases of AI, but today I think its not being utilized at all or in a really fundamental kind.

We really are using chatbots mainly in our finance area right now to drive things. We utilized some algorithms on reporting to try to figure out which patients were most suitable for telemedicine throughout the pandemic so we might assist triage.

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Think of being able to do that in genuine time and having the ability to suggest to patients, Hey, you d be much better served, and its going to be far more cost-effective for you, if you were to use an urgent care or to use some kind of a virtual platform.

I believe another area where AI can truly assist is by developing algorithms to match care required with the service providers who have the appropriate medical skills. For instance, based on a specific set of questionnaires, if a patient has a cold, then he or she can be seen by anybody anywhere. The care has to be local if the patient requires an X-ray. Those are some use cases of AI, but today I think its not being utilized at all or in an extremely fundamental form.