How to create successful telehealth programs: 2 IT experts weigh in

On a practical note, as reimbursement is changing, as waivers are continuously coming out, you need to be ready to alter rapidly. Build your systems with change in mind. Now you have to get something up quickly and change it next week.

Healthcare facilities and health systems throughout the country are trying to find methods to assist make telehealth a profits generator during and after the COVID-19 pandemic..

We discover languages a huge barrier. Of course, education can be a barrier. Access to mobile phone versus laptop computer or desktop can be different barriers. Understanding that, and at the very minimum, determining those distinctions so that we can resolve them systematically and through peer groups, such as were having today.

Heres an excerpt from the discussion, modified for clearness. To view the full session on-demand, click here..

Rebecca Canino: I echo that. That is big for us. Our equity dashboard is nearly ready and its something that were truly looking at, and I believe it needs to come from the top down through your health system to say, “This isnt about profits. This has to do with equity.” If phone calls arent covered but thats what your patient needs, were doing them? Really making it clear that were here to serve and we wish to make sure that we have access to everybody and that they have access to us. I believe thats substantial..

Maia Hightower, MD, chief medical info officer of Salt Lake City-based University of Utah Health.
Rebecca Canino, administrative director, workplace of telemedicine at Baltimore-based Johns Hopkins Health System.

Setting telehealth programs up for long-lasting success was amongst the topics talked about during a session at the Beckers Telehealth Virtual Forum on Nov. 2. The panel included:.

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Our equity dashboard is practically all set and its something that were actually looking at, and I think it needs to come from the top down through your health system to say, “This isnt about earnings.

Dr. Maia Hightower: Rebecca has actually already hinted at the digital divide and some of the differences that were seeing with telehealth when it comes to adoption across our populations. I think thats exceptionally essential that we conscientiously have efforts to both step that as well as make sure that the systems that were putting into location equitably service all of our populations, and not prefer one population over others. We already know health injustices are widespread in our healthcare system and so if we dont resolve it from the extremely starting, right now or as quickly as possible, then that divide just gets wider. For health systems that are getting started, simply be extremely mindful that youre measuring and then have proactive, intentful programs to deal with the digital divide, whether its signing up for your website, having options like telephone, making sure that your portal is offered in various languages.

Dr. Maia Hightower: Rebecca has already hinted at the digital divide and some of the distinctions that were seeing with telehealth when it comes to adoption throughout our populations. For health systems that are getting started, simply be really conscious that youre measuring and then have proactive, intentful programs to address the digital divide, whether its signing up for your portal, having options like telephone, making sure that your portal is offered in different languages.

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Question: What are a few things doctor can do today to set themselves up for long-term success with telehealth?.