How Carilion Clinic is revamping the patient financial experience

Carilion Clinic, a nine-hospital system with 13,000 workers in Roanoke, Va., saw the significance of improving the client billing procedure and tapped VisitPay to assist.

Payment obligation is moving from standard insurers to patients due to the rise of health plans with high out-of-pocket costs. To effectively browse this trend, company organizations should focus on enhancing billing flexibility and transparency for patients..

Efforts to enhance the patient billing experience have ended up being a lot more important amidst the COVID-19 pandemic. The crisis has not only put significant monetary stress on hospitals and health systems across the U.S., however numerous consumers are feeling the financial hit. And, when it pertains to focusing on bill payments, customers frequently settle medical expenses last, according to a study from the Consumer Financial Protection Bureau.

To listen to the complete podcast and find out more about the collaboration, click on this link.

In the podcast, Mr. Halliwill talks with Will Reilly, VisitPays vice president of customer and consumer marketing, about the hardships the system is dealing with in the middle of the COVID-19 pandemic, how the pandemic transformed Carilions profits cycle team strategy, the changing trends in client monetary obligation and the success of its partnership with VisitPay.

Alia Paavola –
Monday, November 2nd, 2020
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Efforts to enhance the patient billing experience have ended up being even more crucial in the middle of the COVID-19 pandemic. The crisis has not only put substantial monetary stress on health centers and health systems throughout the U.S., however lots of consumers are feeling the monetary hit. And, when it comes to prioritizing bill payments, customers often pay off medical bills last, according to a survey from the Consumer Financial Protection Bureau.

” We recognized that we required to have a technological option that would enable us to be more versatile for our patients, [allow us] to engage with patients in more modern-day and ingenious ways, and put the abilities for managing patient financial duties in the hands of patients themselves and to move us into more of a facilitator role with that relationship,” Carilion Clinic CFO Don Halliwill said throughout a Beckers Healthcare Podcast episode.