‘You can’t manage what you don’t measure’: How Lyft, Epic are tackling patients’ SDOH needs through new integration

Lyft partnered with Epic in early October on a brand-new integration that allows health care workers to coordinate trips for patients straight from the EHR, a move that aims to alleviate transportation insecurities and lower client no-show rates.

Question: What does Epic and Lyfts collaboration mean for the healthcare market?.

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Q: What are your goals for the collaboration in the year ahead?.

AH: In Epic, everything is structured around the client in a single, extensive record– from the clinical chart, to market and insurance coverage details, to social determinants of health– within and throughout organizations. The breadth and depth of that details means the system can assist service providers understand where their clients may need assistance and connect them with resources that can help. Our relationship with Lyft is an excellent example of how IT can decrease barriers to care.

This likewise is a continuous collaboration with more functions to be presented in time. We are aiming for the more sophisticated functions, like health systems having the ability to produce reports, to be offered soon.

MC: As we continue to browse COVID-19 without a vaccine, we are seeing shifts in how individuals access care. Lyft is concentrated on providing safe access to healthcare for those in need, consisting of the many non-COVID-19 clients who still need access to regular medical care like kidney dialysis, chemotherapy and prenatal care sees. Weve focused this year on buying our innovation to ensure that Lyft is the finest possible alternative for non-emergency medical transport, which includes this combination with Epic to support our health system partners.

When they organize a Lyft flight when reserving a visit, our own research study reveals that Lyft can help suppliers minimize patient no-show rates by up to 27 percent. A lot more, reserving a Lyft at the time of client discharge causes less congested waiting rooms and improved patient throughput. The combination will also offer the capability to proactively recognize patients that may need a Lyft flight and have pre-built reports to show the impact of Lyft trips on financials and client health. Historically, health systems havent had a seamless method to link their transport program to hospital information to prove the favorable impact of their rideshare programs. Were excited about the possibility here.

This combination is another step in our journey to making sure the health care industry has a reliable way to determine how access to transportation can impact total health results, and its in line with our work with The Gravity Project, a collective thats developing standards based codes for SDOH, such as if a client has access to transport. We might determine how the health outcomes of a client friend are affected when they have access to a dependable and affordable transport program.

AH: Over the next couple of months, well be working with Lyft and our provider organizations to get the integration up and running. Well continue to invest in research and advancement in this area and develop new functions that make it easy for patients to demand flights to their consultations. While right now were focused on doctor, itll be intriguing to believe about how this might help our payer consumers, too.

MC: We are actively working with several of our existing health system partners to ensure they take advantage of this combination. Were at the start of our outreach, but lots of health systems like Ochsner Health, Denver Health and Tampa General have currently devoted.

Alan Hutchison: It implies greater convenience for patients and a much better experience for service providers. Most notably, it assists people with transport barriers get to their appointments. These type of cross-industry collaborations can bring a great deal of value– from healthcare companies working with regional farmers to distribute healthy food, to payers offering real estate for individuals experiencing homelessness.

Q: What challenges do you prepare for and how do you plan to conquer them?.

Megan Callahan: The Lyft for Epic combination will offer health systems the resources to guarantee transport isnt a barrier to care, while having an immediate effect on their operations, the bottom line and their clients. Legendary is the leading EHR that the bulk of top-ranked health centers utilize, with more than 250 million patients having a present electronic record in Epic. By accessing Lyft directly from that EHR, which nurses, case supervisors and other healthcare employees are in all the time, health center staff can arrange flights from the client record instead of requiring to sign into a separate tool. This alone has actually been a substantial barrier to ordering flights for clients.

Jackie Drees –
Friday, October 23rd, 2020

Health systems that have actually signed on for the brand-new Lyft for Epic integration consist of Tampa General, Ochsner Health and Denver Health. As part of the partnership, which was announced Oct. 8, Lyft is likewise dealing with health system partners to create data-driven reports that measure the impact that ride-hailing services have on health center costs and population health results.

AH: Addressing SDOH supplies an opportunity to avoid more severe health issues down the road– improving lifestyle for clients and reducing expenses for the health care system. The difficulty is identifying the programs that have a verifiable effect and helping make them a reality around the world.

MC: Our objective at Lyft is to ease the burden that transportation insecurity has on clients, understand its effect on utilization of healthcare services and results, and ultimately customize technology-enabled transportation programs to fulfill patients requirements. With Epic, we are pursuing assisting our joint clients show how their SDOH programs impact their clients and their companies. Gathering SDOH data, consisting of access to transport, is essential due to the fact that we cant successfully style interventions for those who require them unless were able to screen for transport insecurity, determine who needs assistance and engage with those patients.

” Our goal at Lyft is to ease the concern that transportation insecurity has on patients, comprehend its influence on utilization of healthcare services and outcomes, and ultimately tailor technology-enabled transport programs to fulfill patients requirements,” Lyft Vice President of Healthcare Megan Callahan told Beckers Hospital Review. “With Epic, we are pursuing helping our joint clients show how their SDOH programs affect their clients and their companies.”.

Here, Ms. Callahan and Alan Hutchison, vice president of population health at Epic, share a few of the goals for Lyft and Epics collaboration in the year ahead in addition to how the cooperation plans to continue constructing on initiatives to fulfill clients SDOH needs.

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Editors note: Responses have actually been gently modified for clarity and length.

Megan Callahan: The Lyft for Epic combination will provide health systems the resources to ensure transport isnt a barrier to care, while having an instant impact on their operations, the bottom line and their clients. Our own research shows that Lyft can assist suppliers lower client no-show rates by up to 27 percent when they arrange a Lyft ride when scheduling an appointment. Even more, reserving a Lyft at the time of client discharge leads to less crowded waiting rooms and improved client throughput. The combination will also provide the capability to proactively determine clients that might need a Lyft trip and have pre-built reports to reveal the impact of Lyft rides on financials and patient health. MC: Our objective at Lyft is to reduce the problem that transport insecurity has on patients, comprehend its impact on usage of health care services and outcomes, and eventually customize technology-enabled transport programs to fulfill clients requirements.

Q: How will the Epic and Lyft partnership assistance health centers resolve social determinants of health difficulties for clients?.