How to know what digital health tools will improve patient experience

Panelists included:.

Throughout an Oct. 8 session at Beckers Health IT + Revenue Cycle Virtual Event, 2 market professionals talked about digital health and its impact on medical care and the client experience.

With remote care proliferating amid the pandemic, patients have actually now begun to expect streamlined interaction, care coordination and quality care both in individual and via telemedicine..

Here is an excerpt from the conversation, lightly edited for clearness. To see the complete session on need, click on this link..

Gabrielle Masson –
Thursday, October 8th, 2020
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Darren Dworkin, CIO at Los Angeles-based Cedars-Sinai.
Chris DeFlitch, MD, emergency situation physician and primary medical information officer at Hershey, Pa.-based Penn State Health.

Concern: How can hospitals distinguish in between digital health tools that wont improve patient experience and those that will?

We have clients on committees, on some of our innovation groups. We have amazingly smart individuals working at Cedars-Sinai, but even better than asking wise individuals to guess what patients desire is just asking patients and including the feedback in the work we do.

Chris DeFlitch: Darren is ideal on. You need to understand whats important to the community you serve. There might be some technologies that boggle the mind from a tech perspective, however do not have an useful application or are so complex that the majority of people cant use them. Penn State Health is carrying out technology that values the person. Our electronic record consists of information that is crucial to the patients. Weve had patients who say they dont want to have a particular surgery, and the factor is they want to go house to feed their pet dog. It appears so basic, however thats what is very important to them. We have to value the individual and allow them with usable innovations. A few of these new developments are cool and fancy, however weve got to get the simple part right– does it provide value to the clients and the provider?.

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We integrate clients and their households in our decision-making. We have clients on committees, on some of our innovation groups. We have incredibly wise individuals working at Cedars-Sinai, but even better than asking wise people to think what patients desire is simply asking patients and including the feedback in the work we do. Our electronic record consists of info that is essential to the patients. Weve had patients who say they dont want to have a certain surgery, and the reason is they desire to go house to feed their pet.