CVS accused of patient steering

A CVS representative told The Bryan Times the NCPAs claims that CVS is guiding clients away from community drug stores are false..

The NCPA performed a survey of 412 neighborhood drug stores between Sept. 8 and Sept. 11 and discovered that 79 percent of community drug stores stated patient steering occurred with one or more of their clients in the past 6 months, and almost 78 percent stated a few of their clients then moved their prescriptions to CVS..

Maia Anderson –
Thursday, September 24th, 2020

Neighborhood drug stores are losing clients. Barry Klein, who owns a community drug store in Cuyahoga Falls, Ohio, said his pharmacy is losing 300 or 400 clients a month..

” Our pharmacies only start prescription transfers when requested by a patient,” the spokesperson stated. “In truth, more than 40% of the pharmacies in our network are individually owned. If a plan sponsor chooses a specific network design that includes particular drug stores, their members are informed beforehand.”.

CVS Health owns insurer Aetna and Caremark. NCPA CEO Douglas Hoey said that due to the fact that CVS owns drug stores and insurance provider, that “enables it to be all ears on when and where patients are getting their prescriptions and, as the survey reported, coerce unknowing patients into CVS stores.”.

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” Our pharmacies just start prescription transfers when asked for by a patient,” the representative said. “In fact, more than 40% of the drug stores in our network are individually owned. If a strategy sponsor picks a particular network design that consists of particular pharmacies, their members are notified in advance.”.

” Accusations that we moved patients prescriptions to our own drug stores without their knowledge or approval are simply not true,” he added..

Patient steering happens when an insurer moves a patients prescriptions to a different pharmacy without their knowledge or approval..

A bulk of neighborhood pharmacies have lost patients in the last 6 months due to unjust client steering, and CVS Health is frequently the culprit, the National Community Pharmacists Association claims..

” Its difficult to state what was the reason for it, but absolutely our client count is down,” he told The Bryan Times.