How to navigate the shift to a digital-first engagement strategy: 3 Qs with Salesforce’s Dr. Sindu Pandit and Wendy Cofran

To find out more about digital patient engagement opportunities as well as speak with industry professionals and executives from Bon Secours Mercy Health and Pack Health about their digital strategy experiences with Salesforce, register for this webinar titled “How to fulfill patients where they are with an extensive digital engagement strategy” from twelve noon to 1 p.m. CDT Sept. 23..

Jackie Drees –
Friday, September 18th, 2020

Here, Wendy Cofran, director of global provider technique at Salesforce, and Sindhu Pandit, MD, lead clinical advisor of worldwide health technique at Salesforce, talk about how a digital platform can help health care companies develop a closer relationship with their patients while linking care clinicians, teams and clients..

Question: What should a medical facility or health systems No. 1 concern be when establishing a digital client engagement strategy?

To meet patient demand, healthcare suppliers must welcome digital platforms and develop a high-touch engagement. Carrying out a single, protected and scalable digital system can assist providers streamline engagement and better handle patient populations while also improving operational effectiveness..

Wendy Cofran and Dr. Sindhu Pandit: In order to scale and future proof, healthcare service providers No. 1 priority in establishing a high-touch engagement strategy is to utilize a digital platform that is agile, scalable and secure.

The COVID-19 pandemic has actually sped up digital health adoption and moved the consumer experience, leaving patients aiming to essentially engage with their providers more than ever..

Editors note: Responses have been gently edited for clearness and length..

Q: How will remote tracking and virtual health innovations transform the patient engagement experience over the next 12 months?

WC and SP: Through remote tracking and virtual health, service providers will be able to expand access to care, increase touchpoints, drive adherence to care strategies and improve interaction with the ultimate goal of improving health outcomes.

Q: How can the shift to digital patient engagement platforms assist enhance provider operations?

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WC and SP: A single safe, scalable, digital system constructed on intelligent innovation can optimize operations by decreasing administrative problem, streamline workflows and connect disparate systems to take advantage of data powering business forward. A digital platform reduces friction by permitting companies to improve the patient experience, manage accomplices of populations more successfully, and eventually be able to provide the best care, at the correct time, in the best location, by the right approach, therefore producing a life time engagement with clients around their health and health.

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