How to navigate the shift to a digital-first engagement strategy: 3 Qs with Salesforce’s Dr. Sindhu Pandit and Wendy Cofran

Question: What should a medical facility or health systems No. 1 priority be when developing a digital client engagement technique?

Wendy Cofran and Dr. Sindhu Pandit: In order to scale and future proof, health care companies No. 1 priority in developing a high-touch engagement method is to utilize a digital platform that is agile, protected and scalable.

The COVID-19 pandemic has accelerated digital health adoption and shifted the customer experience, leaving clients seeking to virtually engage with their service providers more than ever..

To satisfy patient demand, doctor must embrace digital platforms and construct a high-touch engagement. Implementing a single, scalable and safe and secure digital system can help suppliers streamline engagement and better manage client populations while also enhancing operational performance..

To read more about digital client engagement chances as well as hear from market specialists and executives from Bon Secours Mercy Health and Pack Health about their digital technique experiences with Salesforce, register for this webinar entitled “How to meet patients where they are with a detailed digital engagement method” from twelve noon to 1 p.m. CDT Sept. 23..

Editors note: Responses have actually been gently edited for clarity and length..

Here, Wendy Cofran, director of international supplier strategy at Salesforce, and Sindhu Pandit, MD, lead medical advisor of international health method at Salesforce, go over how a digital platform can assist doctor establish a closer relationship with their patients while linking care clinicians, groups and clients..

Jackie Drees –
Friday, September 18th, 2020

Q: How will remote monitoring and virtual health technologies transform the client engagement experience over the next 12 months?

WC and SP: Through remote tracking and virtual health, companies will be able to expand access to care, increase touchpoints, drive adherence to care plans and boost communication with the ultimate objective of improving health results.

Q: How can the shift to digital patient engagement platforms assist improve supplier operations?

WC and SP: A single safe and secure, scalable, digital system developed on smart technology can optimize operations by minimizing administrative burden, simplify workflows and link disparate systems to take advantage of data powering the service forward. A digital platform decreases friction by permitting companies to improve the client experience, manage mates of populations more effectively, and ultimately have the ability to deliver the right care, at the ideal time, in the best place, by the right method, therefore producing a lifetime engagement with clients around their health and health.

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