Designating Ownership of Provider Data Will Improve Care Coordination, Study Finds


What You Should Know:

– New LexisNexis Risk Solutions Health Care survey reveals
that 63% of respondents believe designating ownership of provider data will
improve care coordination, yet only 18% of organizations report having a
dedicated data governance department

– The survey results are based on over 100 qualified
responses from organizations across the industry, including independent
hospitals, teaching hospitals, independent physician groups, and federally
qualified health centers.

LexisNexis Risk Solutions
this week announced the results of a study
which shows that 63 percent of respondents believe designating ownership of
provider data will improve care coordination,
yet only 18 percent of organizations report having a dedicated data governance
department. Conducted in collaboration with Xtelligent Healthcare Media, the LexisNexis
Risk Solutions Health Care survey is designed to identify provider data
governance decision-makers in provider organizations and understand data
governance challenges and their impact on operational efficiency. The survey
shows that while provider data integrity is vital for efficient care
coordination, the lack of a designated department responsible for this
information serves as a barrier to its effective use.

COVID-19 Pandemic Underscores the Importance of Accurate
Provider Data

Research estimates the healthcare industry spends more than
$2 billion every year on provider data management. And yet, an average of 49
percent of all provider directories have at least one inaccuracy according to a
Centers for Medicare and Medicaid Services (CMS) report of Medicare Advantage
organizations.

Without accurate healthcare provider data, patients can get
lost in the system and providers are unable to submit referrals to another
doctor for continued care with confidence. As patient volumes increase, the
need for better healthcare coordination and interoperability intensifies.
Healthcare provider data management is often set aside, leaving organizations
to focus exclusively on the accuracy and security of patient data. However,
provider data is equally important as it enables proper care coordination,
smooth transitions of care, and improvements to the quality of the patient
experience. The COVID-19
crisis has made the need for accurate provider information more apparent as
increased patient volumes require intense and well-coordinated care.

Survey Results

The results of the LexisNexis Risk Solutions Health Care
survey, conducted in collaboration with Xtelligent Healthcare Media, show the
following:

1. 73 percent of survey respondents from various departments
reported job roles directly tied to governing provider data. The departments
include Information Technology (IT), Information Systems (IS), Electronic Health Records
(EHR),
Health Information Management, Population Health and Care Coordination.

IT department was the most common owner of this information,
cited by 38 percent; followed by IS department, cited by 35 percent; and EHR,
cited by 34 percent. Only 18 percent indicated having a dedicated data
governance department in charge of provider information.

46 percent of all respondents identified the lack of a
single department or role responsible for provider data governance as the major
challenge currently facing their organizations.

2. 63 percent of respondents believe that provider data governance
helps improve care coordination and 53 percent believe it helps improve data
integrity.

3. Lack of resources to support proper data governance was
the second biggest challenge organizations face, according to 44 percent of all
respondents.

“Ensuring accuracy and integrity of provider data will reduce pressure on providers and promote better patient care during a time when patient intake is guaranteed to increase,” said Josh Schoeller, chief executive officer of LexisNexis Risk Solutions Health Care. “Having accurate, up-to-date provider details across the healthcare enterprise has positive implications for patient care and organizational efficiency, and the results of our survey highlight the urgency of developing a cohesive strategy for provider data governance.”

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