Waving ‘a magic wand’ over the EHR: 7 hospital execs share the tools they’d add overnight

Muthu Krishnan, PhD, primary digital change officer at IKS Health (Burr Ridge, Ill.): The ability to extract patient care data totally in a basic form for me to use with another EHR or processing by oneself. The reality that EHRs are so locked down is frustrating. None of the ERPs locked down gain access to like EHRs have done.

Peter Fleischut, MD, senior vice president and chief change officer at NewYork-Presbyterian Hospital (New York City): Any tool to make health care less transactional. I think the tool would be anything that would make the experience less transactional, less episodic and more end-to-end digital, so a client can navigate through the system effortlessly.

Lisa Prasad, vice president and chief innovation officer at Henry Ford Health System (Detroit): A tool to enhance and incorporate revenue cycle operations with medical operations.

Nick Patel, MD, chief digital officer of Prisma Health (Columbia, S.C.): Ambient Dictation Services and AI logic.

Omer Awan, chief information and digital officer at Atrium Health (Charlotte, N.C.): Cognitive computing tools.

Question: If you could include any tool to your EHR tomorrow, what would it be?.

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Xealth does. We have the capability to integrate pretty rapidly brand-new innovations on the fly; we stood up a remote patient tracking platform in a matter of about 3 days.

Jackie Drees –
Tuesday, September 15th, 2020
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Peter Fleischut, MD, senior vice president and chief transformation officer at NewYork-Presbyterian Hospital (New York City): Any tool to make health care less transactional. Anything that would make it more end-to-end, like a digital experience going throughout the continuum. I believe health care continues to be transactional. You will see a doctor. You will see a nutritionist. You will see an injury therapist. You will see a social worker. So, I believe the tool would be anything that would make the experience less transactional, less episodic and more end-to-end digital, so a client can browse through the system perfectly.

Muthu Krishnan, PhD, primary digital improvement officer at IKS Health (Burr Ridge, Ill.): The capability to extract patient care information fully in a standard kind for me to utilize with another EHR or processing by oneself. The fact that EHRs are so locked down is frustrating. None of the ERPs locked down access like EHRs have done.

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Editors note: Responses have been lightly modified for clearness and length.

Seven primary development and digital officers from medical facilities and health systems across the U.S. share the tools on their EHR wish lists..

Daniel Durand, MD, chief innovation officer at LifeBridge Health (Baltimore): If I could wave a magic wand, it would be deep combination in between the structured and disorganized information fields within the EHR in quasi real-time availability with truly deep artificial intelligence tools so we could search for actionable patterns, whether its clients that are degrading or spending, marketing or diagnostic trends.