Health innovation insider: 13 rapid-fire Qs with Prisma Health Chief Digital Officer Dr. Nick Patel

Q: iPhone or Android?.

NP: iPhone.

Katie Adams –
Thursday, August 27th, 2020
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Columbia, S.C.-based Prisma Healths chief digital officer, Nick Patel, MD, entered into his role in a little a special method– by pitching it himself.

Dr. Patel shared this insight with Prismas CEO after participating in a medical conference 3 years ago where he learnt more about the emerging position of medical facility chief digital officer, a title for executives who drive a healthcare facilitys digital technique. He ended up being Prismas first chief technology officer in October 2018, and he describes this function as being “someplace in between” a chief medical info officer and a CIO.

Dr. Nick Patel: PC.

Editors note: Responses have been gently edited for clearness and length.

Dr. Patel, who has been an internal medicine physician for 15 years, recognized early in his profession that medical personnel can spend much of their time scrambling to manage their EHR. He saw a boost in physician burnout, longer wait times for patients and considerable boosts in cost of care due to ineffectiveness. This inspired him to check out informatics and find ways to automate the EHR jobs so that doctors might better focus on offering their clients quality care.

To him, the role concentrates on all elements of next-generation care shipment with a particular focus on the patient and supplier experience. He leverages technology to encompass digital health, EHR integrations, patient-facing apps, virtual truth, 3D printing, bedside engagement tools, automation, consumer relationship management, online scheduling, technology incubation and health care innovation research.

He championed workflow optimization and promoted other improvements to eventually end up being Prismas informatics lead. Dr. Patel quickly discovered that his health system, like most others, did not “have anyone focusing on patient experience and engagement from a technology viewpoint.”.

Here, Dr. Patel shares his rapid-fire thoughts on health IT development, from the tech gadgets he cant live without to potential applications for expert system in healthcare.

Question: Mac or PC?.

Q: What has been your go-to tech device throughout the pandemic?

NP: My Surface Pro X, HP Dragonfly EliteBook and motorized standup desk.

Q: What development or innovation has made the most significant distinction in your companys COVID-19 reaction?.

NP: Automation; weve been utilizing chatbots for COVID-19 screening, staff member cleared for work digital badge and return-to-work chats. And utilizing our digital telehealth platform, weve done over 300,000 telehealth visits given that March.

NP: My tablet PC. Its in my bag everywhere I go; I can do everything on it. I can access my EHR, my entire suite of Office 365 consisting of Teams and Skype for company. I like it.

Q: Whats the No. 1 tech gadget you could not live without at work?.

Q: Whats your go-to voice assistant: Amazon Alexa, Google Home or Apple Siri?

NP: Apple Siri.

Q: If you could include any tool to your EHR tomorrow, what would it be?.

Q: Which retail or tech giant will be the greatest disrupter of healthcare?.

NP: Ambient Dictation Services and AI logic.

NP: Amazon.

Q: What client engagement tech do you forecast will be most utilized by clients in the next 3 to 5 years?

NP: The predictive insight for early detection of illness and medical diagnosis.

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NP: My tablet PC. I can access my EHR, my whole suite of Office 365 including Teams and Skype for organization.

NP: The bedside human touch and interaction will always be required for constructing client relationship and trust..

NP: Outlook, Epic and TelemedIQ, for work.

Q: What is one health tool you believe should stay analog?.

NP: Healthcare chatbots and wearables.

Q: If you could only have 3 apps on your phone, which would you choose?.

Dr. Patel, who has been an internal medicine physician for 15 years, understood early in his career that clinical personnel can invest much of their time rushing to manage their EHR. He saw a boost in physician burnout, longer wait times for clients and considerable increases in cost of care due to ineffectiveness. This inspired him to explore informatics and discover ways to automate the EHR jobs so that doctors might better focus on supplying their clients quality care.

Q: Whats one expert ability youre presently focused on?.

NP: Delegation and time management. Taking some time for yourself.

Q: What thrills you most about the future of AI in healthcare?.