Lehigh Valley Hospital apologizes after patients report meal delays

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Now, a division within the very same business that manages LVHNs cleaning services, Compass One Healthcare, also supervises food services.

Lehigh Valley Hospital-Cedar Crest in Allentown, Pa., is apologizing after clients said their meals were frequently delayed or not delivered, according to The Morning Call.

In April, the hospitals moms and dad, Lehigh Valley Health Network, altered food management companies. Sodexo was the health systems previous food supplier. Now, a department within the exact same company that manages LVHNs cleaning company, Compass One Healthcare, likewise supervises food services.

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Recently, patients have shared stories on social media about having to bring their own treats because of food service problems. In a joint statement to The Morning Call, LVHN representative Brian Downs and Compass Ones food division, Morrison Healthcare, said: “Providing service that is anything less than remarkable is inappropriate.

Morgan Haefner –
Thursday, August 20th, 2020
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Recently, patients have actually shared stories on social media about needing to bring their own snacks due to the fact that of food service problems. One post was shared more than 200 times, which captured the attention of LVH-Cedar Crest President Bill Kent. He personally connected to the person who made the post to say sorry..

In a joint declaration to The Morning Call, LVHN spokesperson Brian Downs and Compass Ones food division, Morrison Healthcare, stated: “Providing service that is anything less than remarkable is unacceptable. We regret that any patient had an unsatisfactory experience and apologize to everyone who has. Morrison is rapidly bringing a strong group of skilled leaders to the health center to make sure delays or any other food service issues are corrected and do not happen again.”.