FTC sues 3 online PPE sellers, alleging deceptive practices

Maia Anderson –
Wednesday, August 5th, 2020

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QYK Brands likewise made false claims about a product called “Basic Immune IGG,” saying it might prevent transmission of COVID-19 which it was FDA-approved for that function, according to the FTC..

” When online merchants lie about the availability of personal protective equipment or about the capability of products to deal with and avoid COVID-19, its a considerable security concern, and its prohibited,” said Andrew Smith, director of the FTCs Bureau of Consumer Protection. “The FTC will take aggressive action to stop such troubling conduct.”.

The company stated the business– QYK Brands, Zaappaaz Inc. and American Screening– violated the FTC Mail, Internet and Telephone Order guideline requiring companies to inform customers of shipping hold-ups in a prompt manner and provide customers the chance to cancel orders and receive timely refunds..

The FTC likewise pointed out examples of customers who were promised refunds from Zaappaaz Inc. that never ever emerged and examples of customers receiving malfunctioning or incorrect products and being informed they werent eligible for refunds..

The firm said Zaappaaz Inc. guaranteed that face masks, face gloves, guards and thermometers remained in stock and ensured to ship the exact same day as bought, however the business waited weeks to deliver items and stopped working to notify customers of the hold-ups..

The FTC said QYK Brands started advertising sanitizer, masks and face guards online in March, saying they remained in stock and would ship the same day they were bought. The lawsuit alleges QYK Brands continually made specific promises about shipping dates and times, however customer complaints reveal they repeatedly failed to make great on those guarantees..

One customer informed the FTC an order had actually been placed with American Screening for $10,000 worth of protective gowns for essential workers, but that order hadnt been received more than six weeks later on, and no word from the company had actually been received about the order status..

The claim versus American Screening claims the company assured its items, consisting of PPE offered wholesale, would be shipped within 24 to 48 hours, but took a lot longer to deliver them and failed to follow FTC guidelines for postponed deliveries..

The Federal Trade Commission submitted lawsuits versus 3 online individual protective devices sellers Aug. 5, alleging they stopped working to provide on pledges that they might quickly deliver face masks, sanitizer and other PPE to protect versus COVID-19..

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