How Memorial Health System, Health First are transforming the traditional waiting room with Zero-Contact Intake

Throughout a July 22 virtual workshop hosted by Beckers Hospital Review and sponsored by Phreesia, market leaders went over how Zero-Contact Intake has helped enhance both the client and clinician experiences and why use of the innovation will likely persist at hospitals and health systems even after COVID-19.

Here are five takeaways:.

Hospitals and health systems adoption of new innovations, ranging from virtual care to contactless check-in solutions, has actually surged amid the COVID-19 pandemic, providing service providers and clients safer options to conventional care shipment.

Missy Fleeman, director of client gain access to at Memorial Health System.
Dough McKee, MD, primary medical info officer at Health.
Briana Kearney, senior director of market development at Phreesia.

The speakers were:.

In March, Phreesia introduced a Zero-Contact Intake service that has actually been executed by numerous medical facilities and health systems across the U.S., consisting of Marietta, Ohio-based Memorial Health System and Rockledge, Fla.-based Health First. Using Phreesias mobile platform, the technology offers a contactless registration and two-way texting platform for clients and companies to lower the face-to-face interactions that take place throughout the conventional patient intake process and waiting space experience.

Jackie Drees –
Wednesday, July 29th, 2020
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1. COVID-19 sped up the adoption of contactless or virtual waiting spaces. Health First and Memorial Health System both relied on Phreesia for its Zero-Contact, Intake service. At Memorial, one area Ms. Fleeman said they applied the contactless process to was the OB department, which enables clients to finish their registration in their cars and truck and then wait in the hospitals car park with their better halves till a nurse comes out to take their temperature levels and stroll them inside.

2. Zero-Contact Intake promotes client security. Both Memorial Health System and Health First have received positive feedback from clients about how Phreesia has assisted them feel more secure. At Health Firsts ambulatory centers, Phreesia allows patients to check in and finish registration from home, in the automobile or outside of the waiting space. When the workplace is all set for them to get in the examination space, patients receive a text.

” Registration personnel are that friendly, smiling face– the first individual who welcomes patients when they walk in the door– and they play such a crucial function,” Ms. Kearney said. “These zero-contact workflows are important for keeping that group safe and comfortable, offering them more capacity, and automating a great deal of their work so they can concentrate on higher-fidelity tasks in a safe workplace.”.

Electronic client intake likewise keeps personnel safe. In addition to supporting client safety, Phreesia has actually likewise helped improve provider and personnel security. Both Dr. McKee and Ms. Fleeman said the contactless client intake permits personnel to feel more reassured of their security and ability to keep working.

” Its been very successful for us,” Dr. McKee said. “In fact, one patient informed us I didnt need to touch anything, and I felt safer. And truly, thats a substantial declaration since we actually desire patients to feel safe and understand they can come in for these proper scenarios.”.

4. Contactless workflows reduce administrative concerns. While Phreesia has assisted Memorial Health System and Health First focus on security during the pandemic, it has likewise helped restore time in employee workdays. “The staff actually anticipate seeing their control panel every day and seeing how many clients have finished their consumption because they understand it maximizes time to do all the other tasks that we ask of them,” Ms. Freeman said. “They dont feel as rushed and are able to offer more time to the patient whether thats on a phone call or in individual.”.

Zero-contact patient consumption and virtual waiting rooms will persist post-pandemic. This innovation has actually permitted healthcare providers to “jump forward into the modern user interface that individuals expect,” Dr. McKee said, comparing the contactless intake experience to that of waiting for a table at a dining establishment with a gadget that buzzes and alerts the individual to return when their table is prepared.

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Both Memorial Health System and Health First have actually received favorable feedback from patients about how Phreesia has helped them feel more secure. At Health Firsts ambulatory clinics, Phreesia allows patients to check in and complete registration from home, in the automobile or outside of the waiting room. Both Dr. McKee and Ms. Fleeman stated the contactless patient intake permits staff to feel more reassured of their safety and ability to keep working. “The staff really look forward to seeing their control panel each day and seeing how numerous patients have actually finished their consumption since they know it frees up time to do all the other tasks that we ask of them,” Ms. Freeman said. Zero-contact client intake and virtual waiting rooms will persist post-pandemic.